Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
1. Ordering and Payments
How do I place an order?
To place an order, simply browse our collection of handcrafted collectables, select the item you wish to purchase, and click "Add to Collectables Bag." Once you're ready, proceed to checkout where you can review your order, enter your shipping information, and complete your purchase securely
What payment methods do you accept?
We accept all major credit cards and other secure payment methods, such as [list payment methods, e.g., PayPal, Apple Pay, Shop Pay]. All transactions are processed securely to ensure your financial data is protected.
Can I modify or cancel my order after it’s placed?
You may be able to modify or cancel your order, but please contact us as soon as possible after placing it. Our fulfillment process begins shortly after an order is placed, so we cannot guarantee changes can be made
Do you offer gift wrapping or personalized messages?
No, at this time we do not offer gift wrapping or personalized messages. Our focus is on providing high-quality, ethically sourced products efficiently.
Do you offer price adjustments/matches?
As our products are unique, handmade items, we do not offer price adjustments or matches. Our prices are a reflection of the fair wages paid to our artisans and the high quality of our natural materials.
2.Shipping and Delivery
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We offer free shipping on all orders over 150 pounds.
How long will it take to receive my order?
Delivery times are estimates and may vary. We will provide you with a shipping timeline at checkout. Please note that our collectables are sometimes shipped from our artisan partners, so delivery may take slightly longer than with mass-produced items.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can use this to track the status of your delivery.
Do you ship internationally?
Yes, we ship internationally. Please note that international orders may be subject to additional customs duties, taxes, and fees upon arrival in the destination country. These additional charges are the responsibility of the customer. All shipping costs (delivery charges) will be calculated at checkout.
What if my tracking says delivered, but I don't have it?
The risk of loss for items passes to you upon our delivery to the carrier. We are not responsible for packages that are lost or stolen after being confirmed as delivered. We recommend checking with your neighbors or local post office and ensuring your delivery area is secure.
3.Return and Exchanges
What is your return policy?
You have 14 calendar days to return an item from the date you received it. The item must be unused, unwashed, and in the same condition that you received it, with all original tags attached. Items noted as "Final Sale" are not eligible for return.
How do I start a return or exchange?
Please contact us at himalayascollectables@gmail.com to start a return or exchange. We will provide you with instructions on how and where to send your package.
Do I have to pay for return shipping?
Yes, you will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
What if the product arrived damaged or defective?
We stand behind the quality of our handcrafted collectables. If a product arrives damaged or defective, please contact us immediately with your order number and photos of the item. We will work with you to find a resolution.
4. Product and Inventory
What materials are your products made of?
Our products are made from high-quality, natural fibers. We are committed to ethical and sustainable sourcing, ensuring our materials are durable, eco-friendly, and free from harmful chemicals.
How should I care for my [Product Type]?
Please refer to our Journal Page for more details about care for Products.
What if an item is out of stock?
Our products are handcrafted in small batches, so we do occasionally sell out. We recommend signing up for the waitlist on the product page, and we will notify you as soon as the item is available again.
Do you offer custom product requests?
Please Contact us at himalayascollectables@gmail.com for information.
5. Account and Technical
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your order history, save your shipping information for faster checkout, and be the first to know about new collectables.
Is my personal information kept private?
Yes, we are committed to protecting your personal information. We do not sell your personal data to third parties. We only use your information to process your orders and, if you opt-in, to send you our newsletter. For full details, please read our Privacy Policy.